Every new operating system has its issues and Apple’s iOS 7 is certainly no exception. We’ve seen a multitude of bug reports rolling in and, while many people have updated successfully, there’s no shortage of people encountering glitches or even major problems. We discussed how to prepare for and download iOS 7, and we’ve suggested some helpful iOS 7 tips and tricks, now it’s time to review some common iOS 7.1 (and iOS 7.0) problems and, where possible, identify solutions. We’ll refer to the iPhone throughout the article, but the majority of the problems and fixes will apply to the iPad and iPod Touch as well.
Updated on 3-19-2014 by Simon Hill: Apple’s iOS 7.1 update offers some snazzy new features and some welcome bug fixes. CarPlay tops the bill of iOS 7.1 features, but it’s not all peaches and cream. It seems there are some iOS 7.1 problems that might spoil your day. We’ve added them in and pushed iOS 7.0 problems back to page 2, though they may still affect those who’ve upgraded.
Here are the iOS 7.1 issues we’re hearing about with some advice on how to deal with them.
Problem: Rapid battery drain
This was an issue for a lot of people when the original iOS 7 update rolled out, but after updating to iOS 7.1 many users are reporting serious battery drain. Updated iPhones and iPads are proving slightly more power hungry than before for most people, but a few owners have encountered unusually rapid drops, with claims that as much as 50 percent of the battery life is disappearing within an hour, and that the remaining juice is draining away unusually quickly even when the device is not in use. There are various things worth trying.
- There are many ways to squeeze more juice from your battery and you may also consider some iOS specifics, such as turning off Background App Refresh in Settings > General, turning off AirDrop in the Control Center, turning off Location Services in Settings > Privacy, and consider turning off at least some push notifications via Settings > Notifications.
- You should also keep an eye out for rogue apps guzzling more juice than they should. Double click the Home button and swipe away anything you aren’t using. Be vigilant for battery drain when you use specific apps.
- Hold down the Home button and the Sleep/Wake button until you see the Apple logo to restart your device.
- Try going to Settings > General > Reset and tap Reset All Settings.
- You could try erasing everything. Make sure all your precious content is backed up then take a look at how to factory reset an iPhone.
Glitch: Freezing and lag
A few people have run into an issue where the screen just freezes for a few seconds. It will just be entirely unresponsive at apparently random intervals and then start working again without any obvious cause. Sometimes it happens when opening or closing an app, or it may occur when a notification comes in. There’s a chance this is linked to a specific app, so keep an eye on what’s running.
- Hold down the Home button and the Sleep/Wake button until the device restarts and you see the Apple logo.
- Double tap the Home button and make sure you swipe to close anything you don’t need running, and stay on top of this.
- Make sure that your apps are up to date. The quickest way is to go to Settings > iTunes & App Store and make sure that Apps is toggled on under Automatic Downloads.
- You could try resetting your settings via Settings > General > Reset and tap Reset All Settings.
- You could also try a factory reset and restore via iTunes or iCloud.
- If that doesn’t work then contact Apple.
Problem: Touch ID not working
The iOS 7.1 update was supposed to improve the Touch ID feature, but for many users it seems to have broken it. Some people are reporting that Touch ID is now working much better for them, but others are struggling to get it to work at all after the update.
- Head into Settings > Touch ID & Passcode and make sure that iPhone Unlock is still on. Try turning it off and on again.
- Try going into Settings > Touch ID & Passcode and then tap on each fingerprint listed and choose Delete Fingerprint. When they’re all deleted, try Add a Fingerprint to set it up again. Make sure that the Home button and your hands are clean.
- If that didn’t work, fire up iTunes on your computer and attach your iPhone 5S to try a restore. Choose your device in iTunes and click Restore iPhone … then work through the instructions. You can use iCloud instead, just make sure you have a recent backup first in Settings > iCloud > Storage & Backup then go to Settings > General > Reset > Erase all content and settings and when you set up your iPhone 5S again choose Restore from a Backup and sign in to iCloud to choose the backup you want.
- Your last option is to take it into an Apple Store and show them the problem.
Bug: Wi-Fi not working or unavailable
We’re not surprised to see people encountering Wi-Fi issues after the iOS 7.1 update; this seems like a common complaint every time there’s a new platform version. Some people are finding that previously good Wi-Fi connections are now a bit flaky, others are reporting that Wi-Fi is completely unavailable and they can’t connect at all.
- Try switching Airplane mode on for 30 seconds or so, then turn it off and try connecting to Wi-Fi again.
- Try holding down the Home button and the Sleep/Wake button until your device restarts.
- Turn your router off for 30 seconds and then switch it on again.
- Go to Settings > General > Reset > Reset Network Settings and then set up your Wi-Fi network again from scratch.
- Try changing the channel on your router and check the rest of the settings.
- Make sure that your router firmware is up to date.
- Try a factory reset of your iPad or iPhone.
Problem: Bluetooth not working properly
Here’s another common problem that also cropped up when iOS 7 came out. If you’ve been having trouble getting Bluetooth devices to connect properly, or your Bluetooth streaming has been choppy then you’re not alone.
- Start by holding down the Home button and the Sleep/Wake button until your device restarts.
- Go to Settings > General > Reset > Reset Network Settings and then set up your Bluetooth pairings again.
- Check the manual for your Bluetooth device. Is there a pairing button? Can you delete the saved pairings? Is there a firmware update?
- Try a factory reset of your iOS device.
Glitch: Keyboard lag
Quite a few people have been reporting a significant lag on the keyboard when they type on their iPad or iPhone after the iOS 7.1 update. Luckily there’s an easy fix for this one.
- Go to Settings > General > Reset and tap Reset Keyboard Dictionary.
Problem: Full screen caller photo gone
A lot of people are complaining that the full screen caller photo has been replaced in iOS 7.1 with a grey screen that has a photo of the contact in a small circle. This means it’s harder to see who is calling at a glance.
Sadly there’s no way to get the full screen caller photos back right now, but a lot of people are complaining online and you can join them by submitting feedback to Apple. If enough people make a noise about this then Apple might just bring it back as an option in the next update.
Glitch: Sound muffled or low volume
A few people are reporting that the sound is muffled after the iOS 7.1 update and that the volume won’t go as high as it used to go. This seems to be mostly affecting iPads and it should be easy to fix.
- Always start by trying a soft reset by holding down the Home button and the Sleep/Wake button until the device restarts and you see the Apple logo.
- There’s a side switch on the iPad that can be used for mute. Check in Settings > General and see what is ticked under Use Side Switch To.
- Plug in some headphones and test them and then unplug them again.
- Try going to Settings > General > Reset > Reset All Settings and see if makes a difference.
- If nothing works then head to an Apple Store and see what they can tell you.
Glitch: Auto-brightness not working
If you’ve run into issues with the brightness on your iPhone or iPad and it doesn’t seem to be behaving as it should, then don’t panic.
- Go to Settings > Brightness & Wallpaper and toggle Auto-Brightness to off. Go into a dark room and slide your brightness bar to the bottom, all the way to the left. Now toggle Auto-Brightness back on again.
- Try going into Settings > General > Accessibility > Increase Contrast and see if Reduce White Point is on.
That’s all the iOS 7.1 problems and fixes we have for now, but we will add more as we find them. Please post a comment and share any issues or fixes you’ve encountered.
Next Page: Problems and bugs for iOS 7.0